Labeling an Order

Labeling an Order

VERSIÓN EN ESPAÑOL

A label is information which is attached to a product.  Labels have many uses.  They may identify the product, give information about the product (for example the price or materials), outline instructions for how to care for the product, or tell more about how it was made.

Clear labeling of products is important because it helps your order travel from you to the end customer as efficiently as possible.

Common labels for craft products include those that are:

1.  Regulatory Labels

How you label your products will depend on your country's government and the requirements of the country to which you are shipping your product.  Adhering to government regulations is important so a shipment is not delayed in customs.  You should understand and follow all regulations pertaining to your order.

Following are some examples of regulations when shipping to the U.S.

Apparel, Bedding, Pillows, Rugs, Textiles: All textiles must be in compliance with the Fibers Identification Act and Care Labeling Regulations (www.ftc.gov/os/statutes/textilejump.shtm).  Examples of textiles include but are not limited to apparel, bedding, pillows, rugs, table linens, towels, potholders, etc. A fiber content and care label must be affixed to the item.

Products used with Food: All products that may come in direct contact with food must be in compliance with the U.S. FDA standards.  Examples of food-use items include but are not limited to mixing bowls, plates, serving platters, ladles, fruit bowls, silverware, serving pieces, salad sets, etc.  All ceramic and metal products must be permanently marked with the manufacturer's name and country of origin. You must provide a label or insert with information as to whether the item is safe for use in an oven, microwave or dishwasher.

Country of Origin: The U.S. government requires a "Made In (Your Country)" label affixed to all products.

If you have any questions about regulations, ask the buyer for more information or, if you have internet access, learn what you can online.

2.  Labels Requested by the Buyer

Your buyer may give you special instructions for labeling in your Purchase Order.  The buyer may want labels affixed to each product with the price, care instructions, instructions for assembly or other information.  Some buyers may supply pre-printed stickers to label their products.

If there are any questions or concerns about using or attaching labels requested by your buyer, it is important to communicate this clearly.  It is better to resolve these in the beginning so you don't have problems later on. 

3.  Labels for the End Customer

Many end customers like to know more about their product.  Information about the producer, design, the technique, materials, the history of the craft tradition, or the good work your organization is doing can set your product apart and educate customers.  This adds interest and value to your product.

You must receive the approval of the buyer before putting these labels on products in their order. Some buyers encourage the addition of a label, others prefer to only have their own label.

If you plan to add a label of your own for the end customer, remember to add the cost to your FOB price.

Guidelines for Label Placement

Guidelines for Label Placement

VERSIÓN EN ESPAÑOL

If your buyer wants labels attached to products, ask where labels should be placed if you have questions.

Here are some general guidelines on label placement:

Labels should be placed in the least noticeable location (on the back or bottom of the item and/or packaging), but must be visible and easily located.  The label should be securely attached to the product and/or packaging and be able to withstand handling.  The label must be attached without damaging the product.

For boxed or packaged items - label should be square to edges near a corner

 

 

For round items (i.e. ceramics, glassware, etc.) - label should be centered on the bottom

 

Attaching a Label to a Product

The type of label you attach to a product will depend on the size and type of the product.  A label should be eyecatching, but not detract from the product itself.

Some common ways labels are attached to craft products are:

  1. Stickers with pressure sensitive adhesive
  2. Tied on with string, twine, yarn or raffia
  3. Sewn on to textiles

 

Which is the right label for your product?

Think about how your product will appear with the label and what the end customer will want to do with the label.  Stickers are a good choice for labeling packaging and products from which they can easily be removed (like ceramics), but can damage some products.  Labels attached with string or twine (often called hangtags) are low-cost and effective and can easily be removed after the product is purchased, but must be added in a way that they do not tear off the product before it reaches the end customer.

 

Good questions to ask when labeling your products are:

  1. Is your label securely attached to the product?
  2. Is it in a eye-catching place that customers will see?
  3. Does it contain the correct information?
  4. Can the words be clearly read?
  5. Does it look attractive?

 

CASE STUDIES

  1. An artisan group in Madagascar shipped raffia bags to the U.S., but did not include a label on each product that said “Made in Madagascar.” U.S. Customs held the bags for five weeks before releasing them to the buyer. The buyer missed selling the bags during the busy holiday season and decided not to buy from the artisan group in the future.
  2. A group received 2 sets of price labels from a buyer. Their Purchase Order stated that one was to be attached to the product and the other was to be attached to the box. The group affixed the label to the box, but not to the vases inside. When they realized the error, they unpacked each of 500 vases to attach the label. They lost many hours unpacking each piece to affix the label.
  3. As part of their marketing strategy, a group developed attractive labels to tie to each of their products. They did not account for the cost of the hangtags in the FOB price of the product. They sold 100,000 products and the labels cost 3 cents each. The group lost $3,000 by not accounting for this cost.

 

RAPID REVIEW


  1. Why is it important to follow government regulations in both your country and the country to which you are exporting?
  2. Explain what you would do if you had questions or concerns about the directions given in a Purchase Order about labeling your products.
  3. What are 3 important considerations when adding a label or hangtag to market your products?